Seller Policy Pages

Welcome to Holibees — where local brands grow, connect, and sell directly to customers across Egypt and beyond. ?
This Seller Policy outlines the rules and responsibilities for all vendors and brand partners who list their products on www.phpstack-1450304-5916810.cloudwaysapps.com.

By registering as a seller, you agree to these terms and to provide customers with a reliable, transparent, and high-quality shopping experience.


1. Becoming a Seller on Holibees

To join Holibees as a vendor, you must:

  • Be a registered business or verified brand.

  • Provide accurate company and contact information.

  • Submit valid bank or payment details for sales settlements.

  • Agree to abide by Holibees’ terms, quality standards, and return/refund policies.

Once approved, you’ll gain access to your Seller Dashboard to manage products, inventory, orders, and promotions.


2. Product Listings

Sellers are fully responsible for:

  • Uploading accurate product details, including clear images, descriptions, prices, sizes, and materials.

  • Ensuring all listed products are authentic, original, and available in stock.

  • Avoiding misleading claims, copied content, or counterfeit goods.

Holibees reserves the right to remove or suspend any listing that violates these terms or receives repeated negative feedback.


3. Order Management

When an order is placed:

  • Sellers must confirm and prepare the order within 1–2 business days.

  • Items should be packaged neatly and securely for delivery.

  • If a product is out of stock, the seller must update the inventory immediately to avoid delays or cancellations.

Failure to maintain order reliability may result in account warnings or temporary suspension.


4. Shipping & Delivery

Holibees provides integrated delivery support to ensure smooth logistics.
Sellers are expected to:

  • Cooperate with Holibees’ shipping partners for pickup and tracking.

  • Meet agreed dispatch and delivery timeframes.

  • Ensure the product is shipped in proper condition to maintain brand reputation.


5. Returns & Refunds

Sellers must comply with Holibees’ Return & Refund Policy.
If a product is returned due to being damaged, incorrect, or defective:

  • The seller bears responsibility for replacement or refund.

  • Holibees may deduct related costs or adjust settlements accordingly.

Continuous return issues may lead to product review or seller performance evaluation.