Support Policy Page

At Holibees, we are committed to providing timely, transparent, and effective support for our customers and sellers.
This Support Policy outlines how we handle inquiries, complaints, and assistance requests to ensure a smooth experience on our platform.

1. Purpose

The purpose of this policy is to define the standards and procedures for delivering customer and seller support.
Our goal is to ensure that all users receive accurate information, quick solutions, and consistent service quality.

2. Support Channels

You can contact the Holibees Support Team through:

• Email: support@holibees.com

• Phone: +20 12 2222 1472

• Live Chat: Available on our website during working hours

• Social Media: Direct messages via our verified accounts

3. Support Hours

Our team operates during the following hours:
? Sunday to Thursday: 10:00 AM – 6:00 PM (Cairo Time)
? Friday and Saturday: Limited online support

Inquiries received outside working hours will be addressed on the next business day.